PIYO Studio Internal Rules
These rules apply to all visitors who use the studio’s services or enter the studio as guests.
All visitors are expected to maintain cleanliness, order, and courtesy.
While in the studio, please respect the peace and comfort of others.
1. Opening Hours
The studio’s working hours depend on the class schedule, which can be viewed on our website.
Private sessions are arranged by phone or by registering online.
2. Clothing and Footwear
During classes, you must wear comfortable, fitted sportswear.
No sharp clips, zippers, or accessories that may damage equipment surfaces are allowed.
If your clothing includes zippers, they must be covered or closed with fabric.
Wearing large rings, long earrings, or any jewelry with sharp edges during class is strictly prohibited.
Classes are held barefoot or in grip socks — shoes are not allowed.
Outdoor footwear is prohibited inside the studio.
3. Personal Hygiene
All visitors must maintain good hygiene.
Unpleasant body odors are not acceptable.
Visitors with contagious skin conditions are not allowed in the studio.
If a dermatologist has confirmed a non-contagious condition (e.g., allergic reaction), socks or appropriate clothing must be worn.
Avoid using strong perfumes.
Do not attend classes if you have symptoms of illness.
4. Use of Studio Equipment
Pilates machines may be used only under the supervision of an instructor and according to their guidance.
After use, please clean mats, reformers, and all equipment with the provided disinfectant and paper towels.
Return all equipment to its designated place after class.
5. Class Cancellations and Rescheduling
Each class has its own minimum cancellation time, visible during registration on the website.
By registering, clients confirm that they have read and accepted this condition.
Cancellations can be made online by opening your registration calendar and selecting the class.
If a client fails to cancel within the specified time, the session will be counted as used and payment will not be refunded.
If the client does not have an active membership, the missed session will be deducted from the next purchased package.
6. Punctuality
Being late to group classes is not allowed, as it disturbs others and increases the risk of injury.
Instructors have the right to deny participation to clients who arrive after the class has begun.
7. Children and Adolescents
Children aged 9 and above may attend classes.
Parents or guardians must accompany the child to and from the studio.
Children under 12 may not leave the studio without a guardian.
Guardians may remain in the studio to observe the session.
8. Safety and Emergencies
In case of emergency, follow staff instructions and evacuate according to the studio’s safety plan.
9. Personal Belongings
The studio is not responsible for lost or stolen items or for any unlawful actions by third parties.
Lost and found items are stored for 14 days.
We cooperate with law enforcement when needed.
10. Prohibited Actions
Consumption of alcohol, tobacco, or drugs is strictly forbidden, as is being under their influence.
Pets are not allowed in the studio.
11. Privacy and Personal Data
Client data are processed in accordance with the PIYO Studio Privacy Policy.
By using our services, you agree that the studio may store and use personal data (e.g., posture, fitness details, photos, or videos) to ensure professional and personalized service.
12. Memberships and Validity
Subscription Purchase and Usage Terms - each subscription type has a specific validity period. It is the Buyer's responsibility to verify the specific subscription validity period displayed in the shopping cart before making a payment. The subscription validity period commences at the moment of registration for the first class. Classes included in the subscription must be used within the validity period; unused visits are not compensated, and the subscription term cannot be extended. The subscription must be activated within 6 months of the date of purchase; after this period, the subscription becomes void. The subscription is registered to a specific individual and is not transferable to third parties. If multiple subscriptions of the same type have been purchased, they are used (activated) in the order of purchase, one after another — once all sessions of the previous subscription have been used or its validity period has expired.
13. Visitor Identification
Studio staff have the right to request personal identification, and visitors are required to present it when asked.
14. Mobile Phones and Devices
All mobile phones and electronic devices must be silenced or turned off during classes.
Their use during class is prohibited.
15. Photography and Filming
Photography and filming in the Studio are permitted for personal use only. Photography or filming during classes is prohibited. Photography and filming for other purposes must be coordinated in advance with the studio management by writing to info@piyostudio.lv. When photographing or filming in the studio for personal needs, it is the visitor's responsibility to ensure that other persons are not captured in the materials.
16. Posting on Social Media
When posting studio-related photos or videos on social media, you must tag:
Facebook: @piyostudio
Instagram: @piyostudioriga
The studio reserves the right to request removal of such materials within 10 days of posting.
The studio will always seek verbal consent before sharing client photos or videos on its official social channels.
If any misunderstanding occurs and you are featured without consent, you may request removal within 10 days by emailing info@piyostudio.lv.
By agreeing to these terms, both parties confirm that any materials posted for more than 10 days are considered approved, and no further claims may be made.
17. Health and Responsibility
By registering for classes, clients confirm they have medical approval to engage in physical activity.
Each client assumes full responsibility for their own health and well-being during classes.
18. Termination of Membership or Services
The studio reserves the right to suspend or terminate memberships and deny services to any client who violates these internal rules.
In such cases, payments for services — used or unused — will not be refunded.
These rules were approved and take effect as of March 18, 2023.
PIYO Studio Privacy Policy
SIA “Linnas Studija” (hereinafter referred to as PIYO Studio or we) highly values the privacy of our clients (hereinafter referred to as you).
This Privacy Policy explains how we collect and use your personal data, and what we do to ensure its protection.
Its purpose is to help you understand why and how we process your personal data, and what rights you have in relation to it.
This Policy applies whenever you use our services — for example, when you purchase class-based memberships, subscribe to our news or offers, or simply search for information about us online.
1. Data Controller
SIA “Linnas Studija”
Reg. No.: 40103940368
Address: Liepu iela 1–3, Carnikava, LV-2163
Email: info@piyostudio.lv
2. What Personal Data We Process
- Personal details: name, surname, personal ID number, date of birth, photographs.
- Contact information: phone number, email address, home address, communication language.
- Security camera footage: for the protection of visitors and property.
- Phone call recordings: audio of incoming and outgoing client calls.
- Email correspondence: with current and potential clients.
- Service usage data: details of services and products purchased at PIYO Studio.
- Physical assessment data: processed only with your explicit consent and available to your personal trainer.
- Payment data (encrypted): collected when purchasing memberships via www.piyostudio.lv, including card type, expiry date, last four digits, and payment history.
3. How We Collect Your Data
- When you register or make a purchase on our website.
- When you visit our studio and use our services.
- When you contact us by email, phone, or social media.
4. Why We Process Your Data
We process your data to:
- Identify you as a client and provide access to our services.
- Process purchases, issue invoices, and manage memberships.
- Fulfill legal obligations related to accounting and record keeping.
- Provide customer support and communication.
- Ensure service quality and safety.
- Analyze data to improve our services.
- Send updates and offers (only with your consent).
- Report potential data breaches to the authorities.
- Fulfill lawful information requests from public institutions.
5. Data Retention
We retain your data only as long as necessary to provide services or as required by Latvian law.
- Membership data are stored until all obligations are fulfilled.
- Security camera recordings are kept for no longer than 30 days, unless an incident requires longer retention.
6. Data Protection
We use appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.
Our aim is to ensure the highest level of security for your personal information.
7. Your Rights
You have the right to:
- Request access to your personal data.
- Request corrections or updates.
- Request deletion, where legally permissible.
- Request restriction of processing, where applicable.
To exercise your rights, contact us at info@piyostudio.lv.
8. Complaints
If you believe that your data protection rights have been violated, you may file a complaint with the Data State Inspectorate of Latvia.
9. Website Maintenance
Our website www.piyostudio.lv is maintained by SIA “ILLI 7”.
To ensure proper operation and security, the administrator may access certain website-stored data under strict data protection requirements.
10. External Links
Our website may include links to external sites outside our control.
We are not responsible for their content or privacy practices.
We recommend reviewing their privacy policies before submitting any personal information.
11. Cookies
We use cookies to enhance user experience and site functionality.
Cookies help us analyze traffic and adapt content to your needs.
You can modify cookie settings anytime in your browser.
For details, see our Cookie Policy.
12. Updates to the Privacy Policy
We reserve the right to update this policy at any time by publishing a new version on our website.
Please review it periodically to stay informed about any changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@piyostudio.lv
Address: Liepu iela 1–3, Carnikava, LV-2163
We strive to respond promptly and provide the necessary support regarding your personal data protection.
Effective as of March 18, 2023
